What must you confirm with apartment management?
Ask management or the leasing office for the building’s written move policy before choosing a date. Confirm permitted move days and hours, check-in instructions, key or fob collection, door-access procedures, and any restrictions on weekends or holidays. Find out whether management requires advance notice, a resident representative on site, or a refundable deposit. Do not treat lease access as permission to move at any time. If the building limits moves to a specific window, allow time for truck arrival, unloading, elevator trips, assembly, cleanup, and the required end-of-day checkout. Give the confirmed window and onsite contact details to every party involved.
How should you reserve elevators and loading access?
Reserve a freight elevator when one is available; a passenger elevator may not be permitted for moving. Confirm the reservation time, elevator dimensions, weight restrictions, protective-padding rules, and who controls the key or operating mode. Ask what happens if an earlier reservation runs late and whether your allotted period includes setup and cleanup. Request written instructions for the loading dock, garage, or designated curb area. Record vehicle-height limits, gate codes, dock dimensions, driveway restrictions, and the walking route from the unloading point to the apartment. Raleigh provides an online map covering parking areas, including loading zones, but property approval and posted curb controls still govern the specific site. Never assume a vehicle may occupy a fire lane, driveway, travel lane, or signed space. For a detailed curb-access review, use the Raleigh moving parking and loading-zone guide at /resources/raleigh-moving-parking-loading-zones/.
What should you ask about certificate-of-insurance rules?
Ask whether the property requires a certificate of insurance, commonly called a COI, before allowing a moving company into the building. If it does, request the exact written requirements rather than relying on a verbal summary. The instructions may identify the certificate holder, required wording, delivery method, review contact, and submission deadline. Send the building’s instructions to any mover you are considering and ask whether it can satisfy them. A COI is evidence of specified coverage; it does not replace a written estimate or explain how damage to your belongings would be handled. Confirm valuation terms separately. Because Raleigh Long Moving’s credentials and service scope have not been verified in the supplied profile, availability and compliance with a particular building’s requirements must be confirmed directly.
What should you measure and document before the move?
Measure the apartment entry, interior doorways, hall turns, stair width, stairwell landings, elevator door and cab, and any low ceilings or fixed obstructions. Note whether doors can be removed only with management approval. Compare the tightest points with the dimensions of sofas, bed frames, tables, appliances, and other oversized pieces. Photograph difficult turns and share the measurements when requesting an estimate. Ask who supplies elevator pads, floor runners, corner guards, or door-jamb protection. Before work begins, photograph dated images of hallways, walls, doors, floors, elevator interiors, and the apartment entry. Report existing damage to management in writing. After unloading, inspect the route again, remove permitted protection materials, and follow the building’s checkout process. Keep one move-day file containing the reservation confirmation, access instructions, COI requirements, measurements, management contact, vehicle restrictions, inventory, and condition photos.